Cancellation Window
Orders can be cancelled for a full refund within the following timeframes:
Before Processing
Full refund if cancelled before the vendor begins preparing your order.
During Processing
Partial refund may apply. Contact support immediately for assistance.
Out for Delivery
Cannot be cancelled. Please refuse delivery or initiate a return.
How to Cancel
1
Through Your Account
Go to Order History → Select Order → Click "Cancel Order"
2
Contact Support
Email support@stackbot.com or call +1 (849) 391-7763
Food & Restaurant Orders
Important: Food orders have a shorter cancellation window due to preparation time. Once a restaurant begins preparing your order (usually within 5-10 minutes), cancellation may not be possible or may result in a partial refund.
Refund Timeline
- •Credit/Debit Cards: 5-7 business days
- •StackBot Credit: Instant (can be used for future orders)
- •Bank Transfer: 3-5 business days
Need to Cancel?
Act quickly! The sooner you contact us, the more likely we can process a full refund.